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职场英语沟通

Communicating at Work

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今天学什么 · Today's Agenda

三大主题 Three Key Topics

口语 · 邮件 · 问问题 — 30 分钟 Speaking · Email · Asking Questions — 30 minutes

①

口语 Speaking

和上司说话 · 求助 · 常用语 Talk to supervisor · Ask for help

②

邮件 Email

写一封简单的工作邮件 Write a simple work email

③

问问题 Asking

请假 · 休假 · 遇到问题 Sick · Day off · Problems

第一课Lesson 1

和上司说话 How to Talk to Your Supervisor

在美国职场，工作时间用正式语 — 不像和朋友聊天 At work, use formal language — different from talking with friends

✓ 正式语 (在工作时)✓ Formal (at work)

"Good morning, Mr. Chen." 早上好，陈先生。"Good morning, Mr. Chen."
"Could you help me with this?" 您能帮我看一下吗？"Could you help me with this?"
"Thank you very much." 非常感谢。"Thank you very much."
"I have a question, when you have a minute." 您有空时我想请教一下。"I have a question, when you have a minute."

✗ 太随便 (避免)✗ Too casual (avoid)

"Yo, what's up?" 嘿，怎么样？"Yo, what's up?"
"Gimme that." 给我那个。"Gimme that."
"Thanks, dude." 谢了，哥们。"Thanks, dude."
"Hey!" (打断时大声叫)"Hey!" (interrupting loudly)

⏱ 什么时候说？什么时候等？⏱ When to interrupt vs. wait

紧急 · 安全问题 → 马上说。一般问题 → 等上司说完话，或问 "Do you have a minute?"（您有一分钟吗？）Emergencies or safety → speak up immediately. Other questions → wait until they finish, then ask "Do you have a minute?"

第二课Lesson 2

请求帮助 Asking for Help

不懂别假装懂 — 直接问比出错更省时间 Don't pretend to understand — asking saves more time than fixing mistakes

"I'm not sure I understand. Could you explain again, please?"

我不太明白。您能再说一遍吗？I'm not sure I understand. Could you explain again?

📍 当上司说得太快或词太难📍 When supervisor speaks too fast or uses hard words

"Could you show me how to do this?"

您能示范一下怎么做吗？Could you show me how to do this?

📍 第一次做某件事时📍 First time doing a task

"Sorry, what does ___ mean?"

不好意思，___ 是什么意思？Sorry, what does ___ mean?

📍 听到不懂的单词📍 When you hear a word you don't know

"Just to make sure I understand — you want me to ___ ?"

我确认一下 — 您要我 ___ ，对吗？Just to make sure — you want me to ___, right?

📍 重复任务确认无误📍 Repeat back the task to confirm

练一练 · 互动活动Activity · Practice

哪个回答更专业？ Which Response Is More Professional?

情景：上司说"Can you stay an extra hour today?" Scenario: Your boss asks "Can you stay an extra hour today?"

A

"Nah, I gotta go."

不行，我要走了。"No, I have to leave."

B

"OK."
(then leaves on time anyway)

好的。
（然后按时下班）"OK." (but leaves at usual time)

C

"I'd like to help, but I need to pick up my child. Tomorrow I can stay late."

我想帮忙，但我得接孩子。明天我可以加班。"I'd like to help, but I need to pick up my child. Tomorrow I can stay late."

🙋 投票：您觉得哪个最好？A · B · C🙋 Vote: Which one is best? A · B · C

✓ C 最专业 — 给出原因 + 提供替代方案✓ C is the most professional — explains why + offers alternative

A 太直接、太冷淡。B 表面答应但说话不算数 — 上司会失去信任。C 有礼貌、解释原因、提议折中方案，这样上司理解您并尊重您。 A is too blunt. B says "yes" but doesn't follow through — your boss loses trust. C is polite, gives a reason, and offers an alternative — showing respect and reliability.

常用 10 句10 Key Phrases

职场常用语 Basic Work Phrases

每天都用得到 — 背熟这 10 句 Use these every day — learn them by heart

"Good morning."

早上好。 — 一进门就先说"Good morning." — Greet when you arrive

"Excuse me, do you have a minute?"

不好意思，您有空吗？ — 打断之前"Excuse me, do you have a minute?" — Before interrupting

"Could you help me, please?"

您能帮我吗？ — 礼貌求助"Could you help me, please?" — Polite request

"I'm sorry, I didn't catch that."

对不起，我没听清楚。 — 没听清时"I'm sorry, I didn't catch that." — When you didn't hear

"How do you say ___ in English?"

___ 用英语怎么说？ — 不会某个词"How do you say ___ in English?" — Learn a new word

"Sure, no problem."

好的，没问题。 — 接受任务"Sure, no problem." — Accept a task

"I'll be right with you."

我马上就来。 — 让对方稍等"I'll be right with you." — Be back shortly

"Thank you for letting me know."

谢谢您告诉我。 — 收到信息后"Thank you for letting me know." — After being informed

"Have a good day."

祝您一天愉快。 — 下班/告别"Have a good day." — When leaving

"See you tomorrow."

明天见。 — 下班时"See you tomorrow." — At end of shift

写一封工作邮件Work Email

写一封简单的工作邮件 Writing a Simple Work Email

四个部分：主题 · 称呼 · 一句话请求 · 署名 Four parts: Subject · Greeting · One-sentence ask · Sign-off

主题 Subject:Subject:

Question about Friday's schedule

收件人 To:To:

manager@company.com

Hi Maria,

I hope you're doing well. I wanted to ask — am I scheduled to work this Friday from 8 AM to 4 PM?

Please let me know when you have a chance. Thank you.

Best regards,
Lin Wei

💡 三个小窍门💡 Three Tips

① 主题要短而具体（不要写"问题"）。② 一句话说明请求 — 不要写一大段。③ 结尾用 "Thank you" 或 "Best regards"，不要用 "Bye" 或表情符号。 ① Subject: short and specific (don't write "Question"). ② One sentence to state the ask — don't ramble. ③ End with "Thank you" or "Best regards" — not "Bye" or emojis.

第三课Lesson 3

生病请假怎么说 Calling in Sick

关键 — 越早通知越好（开工前 2 小时） Key — call as early as possible (at least 2 hours before shift)

1

尽早打电话Call Early

开工前 2 小时2+ hours before shift

2

打给上司Call Supervisor

不要发短信 — 要打电话Phone call, not text

3

说明原因State Reason

简短就好 — 不需细节Brief — no details needed

4

说何时回来Say When You'll Return

"明天" 或 "下次轮班""Tomorrow" or "Next shift"

"Hi Maria, this is Lin. I'm sorry, I'm sick today and can't come in. I should be back tomorrow. Thank you."

您好，我是 Lin。不好意思，我今天生病了不能上班。明天应该可以回来。谢谢您。"Hi Maria, this is Lin. I'm sorry, I'm sick today and can't come in. I should be back tomorrow. Thank you."

休假申请Day Off Request

请一天假怎么说 Asking for a Day Off

关键 — 提前 2 周通知（婚礼、医生预约、家事） Key — request 2+ weeks in advance (wedding, doctor, family event)

1

提前 2 周2 Weeks Ahead

越早申请，越容易批准Earlier = easier to approve

2

当面 + 邮件In Person + Email

先口头问，再邮件留记录Verbal first, then email

3

说清日期Specify Dates

"6 月 15 日周五""Friday, June 15"

4

表示愿意配合Offer Flexibility

"如果有困难我们再商量""If it's a problem, we can adjust"

"Hi Maria, could I take June 15 off for a family event? I'm letting you know 3 weeks in advance so we have time to plan. Thank you."

Maria 您好，我能在 6 月 15 日请一天假参加家庭聚会吗？我提前 3 周告诉您，以便安排。谢谢您。"Hi Maria, could I take June 15 off for a family event? I'm letting you know 3 weeks in advance so we have time to plan. Thank you."

互动测验Quiz

对还是错？ True or False?

两道题 — 举手投票 Two questions — raise your hand to vote

① 病了发短信给上司告诉一声就可以了。① It's fine to text your supervisor when you're sick — no need to call.

It's fine to text your supervisor when you're sick — no need to call.病了发短信给上司告诉一声就可以了。

🙋 举手 — 对 TRUE / 错 FALSE🙋 Raise your hand — TRUE / FALSE

✗ FALSE — 错误False

应该打电话 — 短信容易被忽略或没看到。Call by phone — texts can be missed or ignored.

如果实在没办法打电话，再发短信。最好开工前 2 小时通知，并说清何时能回来。If you really can't call, then text. Either way, give 2+ hours notice and say when you'll be back.

② 听不懂上司说的话，假装懂了就好 — 不要再问。② If you don't understand your supervisor, just pretend you do — don't keep asking.

If you don't understand your supervisor, just pretend you do.听不懂上司说的话，假装懂了就好。

🙋 举手 — 对 TRUE / 错 FALSE🙋 Raise your hand — TRUE / FALSE

✗ FALSE — 错误False

问问题不丢人 — 出错重做才浪费时间。Asking is not embarrassing — redoing mistakes wastes more time.

用礼貌的问句："I'm sorry, could you say that again?" 或 "Just to make sure — you want me to ___?"Use polite phrases: "I'm sorry, could you say that again?" or "Just to make sure — you want me to ___?"

遇到问题When Problems Happen

工作上遇到问题怎么办 When You Have a Problem at Work

按步骤来 — 先小后大，留下书面记录 Follow the steps — start small, keep written records

第 1 步Step 1

直接和上司谈Talk to Your Supervisor

小问题（排班、工具、说明不清）— 私下找上司面谈。说事实，不指责。"我注意到这周的排班好像有点冲突，能聊一下吗？"Small issues (schedule, tools, unclear instructions) — talk to your supervisor privately. State facts, don't blame. "I noticed there might be a scheduling conflict this week — can we talk?"
第 2 步Step 2

联系 HR (人事部)Contact HR

如果上司不处理，或问题是上司本人 — 找 HR。歧视、骚扰、安全问题直接找 HR。所有沟通用邮件，留记录。If your supervisor doesn't help — or your supervisor IS the problem — contact HR. Discrimination, harassment, or safety issues should go to HR directly. Use email so there's a record.
第 3 步Step 3

联系 CSC 或政府机构Contact CSC or Government Agency

如果公司不解决，或问题严重（克扣工资、违反劳工法）— 找 CSC 提供双语帮助。加州劳工局（DLSE）专门处理工资问题，不需身份证明。If the company doesn't fix it, or for serious issues (wage theft, labor law violations) — CSC provides bilingual help. CA Labor Commissioner (DLSE) handles wage disputes — no immigration status required.

📝 重要 — 保留记录📝 Important — Keep Records

日期、时间、说了什么、谁在场、邮件副本。问题严重时这些是关键证据。Dates, times, what was said, who was there, copies of emails. If things escalate, these become key evidence.

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